Usability Of Web-Based Real Time Customer Support System In Malaysia
In this paper, we have examined the usability of the Web-based real time customer interaction system in Malaysia e-commerce environment regarding the different aspects of system's relevance and efficiency, customers' attitude and learnability (REAL) as a
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| Format: | Thesis |
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2001
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| Online Access: | http://shdl.mmu.edu.my/514/ |