Total Quality Management In Network Management & Operations Department Of Telekom Malaysia
The purpose of this study was to investigate the practices of total quality management in Network Management & Operations (NMO) department of Telekom Malaysia. This study also covered the effectiveness of ISO 9002 standard implementation in NMO. In additi
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| Format: | Thesis |
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2000
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| Online Access: | http://shdl.mmu.edu.my/501/ |