The effects of perceived justice in service recovery on firm reputation and repurchase intention in airline industry

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The effects of perceived justice in service recovery on firm reputation and repurchase intention in airline industry

The purpose of this study is to assess the influence of perceived justice on repurchase intention and to examine the moderating role of firm reputation in the relationship between perceived justice and repurchase intention. Data were gathered by means of survey from airline passengers who experience...

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Bibliographic Details
Main Authors:	Nikbin, Davoud, Jalalkamali, Mohammad, Heydari, Alireza, Armesh, Hamed
Format:	Article
Published:	Academic Journals 2011
Subjects:	HD28-70 Management. Industrial Management
Online Access:	http://shdl.mmu.edu.my/3336/

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