The effects of perceived justice in service recovery on firm reputation and repurchase intention in airline industry
The purpose of this study is to assess the influence of perceived justice on repurchase intention and to examine the moderating role of firm reputation in the relationship between perceived justice and repurchase intention. Data were gathered by means of survey from airline passengers who experience...
| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Academic Journals
2011
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/3336/ |