Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia

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Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia

The present research intends to study the expectations and perceptions of luxury hotels guests who come from either advanced or emerging/developing economies to Malaysia. The research found that the hotel customers\' perceptions of the hotel industry\'s service quality were higher than the...

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Bibliographic Details
Main Author:	Abaeian, Vahideh
Format:	Thesis
Published:	2011
Subjects:	TX Home economics
Online Access:	http://shdl.mmu.edu.my/3272/

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