Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia
The present research intends to study the expectations and perceptions of luxury hotels guests who come from either advanced or emerging/developing economies to Malaysia. The research found that the hotel customers\' perceptions of the hotel industry\'s service quality were higher than the...
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| Format: | Thesis |
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2011
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| Online Access: | http://shdl.mmu.edu.my/3272/ |