Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia
The present research intends to study the expectations and perceptions of luxury hotels guests who come from either advanced or emerging/developing economies to Malaysia. The research found that the hotel customers\' perceptions of the hotel industry\'s service quality were higher than the...
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| Format: | Thesis |
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2011
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| Online Access: | http://shdl.mmu.edu.my/3272/ |
| _version_ | 1848790281853337600 |
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| author | Abaeian, Vahideh |
| author_facet | Abaeian, Vahideh |
| author_sort | Abaeian, Vahideh |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | The present research intends to study the expectations and perceptions of luxury hotels guests who come from either advanced or emerging/developing economies to Malaysia. The research found that the hotel customers\' perceptions of the hotel industry\'s service quality were higher than their expectations. Moreover, the difference between male and female guests from advanced and emerging/developing economies was significant in terms of their preferences of service quality dimensions. |
| first_indexed | 2025-11-14T18:10:08Z |
| format | Thesis |
| id | mmu-3272 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:10:08Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-32722011-10-18T01:12:07Z http://shdl.mmu.edu.my/3272/ Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia Abaeian, Vahideh TX Home economics The present research intends to study the expectations and perceptions of luxury hotels guests who come from either advanced or emerging/developing economies to Malaysia. The research found that the hotel customers\' perceptions of the hotel industry\'s service quality were higher than their expectations. Moreover, the difference between male and female guests from advanced and emerging/developing economies was significant in terms of their preferences of service quality dimensions. 2011-04 Thesis NonPeerReviewed Abaeian, Vahideh (2011) Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia. Masters thesis, University of Multimedia. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | TX Home economics Abaeian, Vahideh Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia |
| title | Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia |
| title_full | Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia |
| title_fullStr | Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia |
| title_full_unstemmed | Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia |
| title_short | Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia |
| title_sort | measuring perceived service quality in the hotel industry: a study on luxury hotels in malaysia |
| topic | TX Home economics |
| url | http://shdl.mmu.edu.my/3272/ http://shdl.mmu.edu.my/3272/ |