A technology acceptance study of online banking service in Malaysia
Online banking service (OBS) is new in Malaysia (introduced about 6 years ago). The study is the first research in Malaysia that investigates user acceptance of OBS based on Unified Theory of Acceptance and Use of Technology model (Venkatesh, Morris, Davis and Davis, 2003). Two hundred and eighty qu...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Online Access: | http://shdl.mmu.edu.my/2848/ |
| _version_ | 1848790165846228992 |
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| author | Paul H. P., Yeow Y. Y., Yuen |
| author_facet | Paul H. P., Yeow Y. Y., Yuen |
| author_sort | Paul H. P., Yeow |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | Online banking service (OBS) is new in Malaysia (introduced about 6 years ago). The study is the first research in Malaysia that investigates user acceptance of OBS based on Unified Theory of Acceptance and Use of Technology model (Venkatesh, Morris, Davis and Davis, 2003). Two hundred and eighty questionnaires were distributed and collected from two major cities, Kuala Lumpur and Melaka. Since this is a preliminary study, only descriptive statistics was used to analyse the data. The results show that Malaysians have intentions of using OBS (mean rating of close to 4.00). Moreover, Malaysians recognize the benefits of OBS by giving a high mean rating (close to 4.00) to performance expectancy. However, they give relative low mean ratings (close to 3.00) on other indicators of Behavioural Intention to Use OBS such as effort expectancy, social influence, facilitating conditions and perceived credibility. Recommendations were given to promote a safe, efficient and conducive environment for user adoption of online banking. |
| first_indexed | 2025-11-14T18:08:17Z |
| format | Conference or Workshop Item |
| id | mmu-2848 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:08:17Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-28482011-09-21T07:39:37Z http://shdl.mmu.edu.my/2848/ A technology acceptance study of online banking service in Malaysia Paul H. P., Yeow Y. Y., Yuen T Technology (General) QA75.5-76.95 Electronic computers. Computer science Online banking service (OBS) is new in Malaysia (introduced about 6 years ago). The study is the first research in Malaysia that investigates user acceptance of OBS based on Unified Theory of Acceptance and Use of Technology model (Venkatesh, Morris, Davis and Davis, 2003). Two hundred and eighty questionnaires were distributed and collected from two major cities, Kuala Lumpur and Melaka. Since this is a preliminary study, only descriptive statistics was used to analyse the data. The results show that Malaysians have intentions of using OBS (mean rating of close to 4.00). Moreover, Malaysians recognize the benefits of OBS by giving a high mean rating (close to 4.00) to performance expectancy. However, they give relative low mean ratings (close to 3.00) on other indicators of Behavioural Intention to Use OBS such as effort expectancy, social influence, facilitating conditions and perceived credibility. Recommendations were given to promote a safe, efficient and conducive environment for user adoption of online banking. 2008-05 Conference or Workshop Item NonPeerReviewed Paul H. P., Yeow and Y. Y., Yuen (2008) A technology acceptance study of online banking service in Malaysia. In: 4th International Conference on Web Information Systems and Technologies, 04-07 May 2008, Funchal, PORTUGAL. http://apps.webofknowledge.com/full_record.do?product=WOS&search_mode=GeneralSearch&qid=1&SID=W2mchH3@hBF6CHEhMcN&page=89&doc=882 |
| spellingShingle | T Technology (General) QA75.5-76.95 Electronic computers. Computer science Paul H. P., Yeow Y. Y., Yuen A technology acceptance study of online banking service in Malaysia |
| title | A technology acceptance study of online banking service in Malaysia |
| title_full | A technology acceptance study of online banking service in Malaysia |
| title_fullStr | A technology acceptance study of online banking service in Malaysia |
| title_full_unstemmed | A technology acceptance study of online banking service in Malaysia |
| title_short | A technology acceptance study of online banking service in Malaysia |
| title_sort | technology acceptance study of online banking service in malaysia |
| topic | T Technology (General) QA75.5-76.95 Electronic computers. Computer science |
| url | http://shdl.mmu.edu.my/2848/ http://shdl.mmu.edu.my/2848/ |