Value Networks For Competitive Advantage : A Study On NST Petrol Station

This is a study on NST Petrol Station - which operates a service station owned by ExxonMobil - that aims to show that a service station can increase its business performance by focusing on its value networks, where capabilities, relationships and customer vakues are emphasised.

Bibliographic Details
Main Author: Mohd Ariff, Mohd Amir
Format: Thesis
Published: 2009
Subjects:
Online Access:http://shdl.mmu.edu.my/1684/