The Study Of TQM Practices By Malaysia's Private University Libraries
The purpose of this study was to research the perception of librarians' towards TQM practices in Malaysia's Private University Libraries. The study covered TQM in three areas which were principles, applications and awareness. All elements under these areas were analyzed accordingly. In add...
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| Format: | Thesis |
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2009
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| Online Access: | http://shdl.mmu.edu.my/1637/ |