A Study Of Customer Relationship Management (CRM) In The Malaysian Electric And Electronic Industry
In this research by attention to the role and preference of E&E industry and by goal of using CRM in these industries research, we found that, there are several key success factors for enhancing the E&E industry.
| Main Author: | Navabakhsh, Aminallah |
|---|---|
| Format: | Thesis |
| Published: |
2008
|
| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/1503/ |
Similar Items
The Importance Of Emotional Features In Electronic Customer Relationship Management (E-CRM) System
by: Taher, Parisa
Published: (2007)
by: Taher, Parisa
Published: (2007)
The Customer Relationship Management (CRM) Assessment Of Heitech Padu Berhad
by: Zaharuddin, Mohd Dzulkaedah
Published: (2004)
by: Zaharuddin, Mohd Dzulkaedah
Published: (2004)
The Impact Of Customer Relationship Management (CRM) On Overal Performance Of Financial Instituitions In Malaysia
by: Nourizadeh, Amin
Published: (2009)
by: Nourizadeh, Amin
Published: (2009)
Strategic Framework For Customer Relationship Management (CRM) Implementation By Oman Telecommunication Company (OMANTEL)
by: Ajham Al-Shahri, Amal Ahmed
Published: (2005)
by: Ajham Al-Shahri, Amal Ahmed
Published: (2005)
The Impact Of CRM On Customer Retention In Malaysia
by: Ghahfarokhi, Akbar Dehghani
Published: (2007)
by: Ghahfarokhi, Akbar Dehghani
Published: (2007)
The Impact Of Customer Relatonship Management (CRM) Towards E-Business Strategy
by: Raslan, Umi Kalsoom
Published: (2005)
by: Raslan, Umi Kalsoom
Published: (2005)
Identifying Failure Elements Of Implementing CRM Systems In Malaysian Enterprises
by: Mohtasebi, Amirhossein
Published: (2009)
by: Mohtasebi, Amirhossein
Published: (2009)
Identifying Failure Elements of Implementing CRM Systems in Malaysian Enterprises
by: Mohtasebi, Amirhossein
Published: (2009)
by: Mohtasebi, Amirhossein
Published: (2009)
The Role Of CRM In Organization And Effect Of Training
by: Khorsandi, Azadeh
Published: (2009)
by: Khorsandi, Azadeh
Published: (2009)
CRM Strategies In MSC Status Companies
by: Zafar, Mohammad Afnan
Published: (2007)
by: Zafar, Mohammad Afnan
Published: (2007)
Analyzing Effective Way Of Keeping Existing Customer In Service Oriented Organization With CRM By Using Data Mining Techniques
by: Seyed Danesh, Mir Mohammad
Published: (2011)
by: Seyed Danesh, Mir Mohammad
Published: (2011)
A Study On The Relationship Between Customer Satisfaction And The Implementation Of Total Quality Management Concept In The Malaysian Telecommunication Industry
by: Ismail, Hishamuddin
Published: (2001)
by: Ismail, Hishamuddin
Published: (2001)
A Study On The Relationship Between Customer Satisfaction And The Implementation Of Total Quality Management Concept In The Malaysian Telecommunication Industry
by: Hishamuddin Ismail,
Published: (2001)
by: Hishamuddin Ismail,
Published: (2001)
Framework For Knowledge-Driven Customer Relationship Management
by: Goon , Tuck Choy
Published: (2005)
by: Goon , Tuck Choy
Published: (2005)
Study Of Customer Relationship Management In Malaysian Commercial Banks And Its Implications For The Small And Medium Enterprises
by: M.Thiyagarajan, Thangarajah
Published: (2003)
by: M.Thiyagarajan, Thangarajah
Published: (2003)
A Framework for Knowledge-Driven Customer Relationship Management
by: Goon, Tuck Choy
Published: (2005)
by: Goon, Tuck Choy
Published: (2005)
A Study of Customer Relationship Management in Malaysian Commercial Banks and Its Implications for the Small and Medium Enterprises
by: Thangarajah@M.Thiyagarajan,
Published: (2003)
by: Thangarajah@M.Thiyagarajan,
Published: (2003)
Impact Of Customer Relationship Management In Small And Medium Enterprises In Malaysia
by: -, Dilruba
Published: (2007)
by: -, Dilruba
Published: (2007)
Empirical Analysis On Factors Influencing Customer Loyalty In Malaysian Telecommunication Industry
by: Ismail, Hishamuddin
Published: (2007)
by: Ismail, Hishamuddin
Published: (2007)
Customer Satisfaction In The Malaysian Mobile Industry. A Study Using Servqual Model
by: Karuppiah, Nermala
Published: (2000)
by: Karuppiah, Nermala
Published: (2000)
Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
by: Sankaran, Muthulakshmi
Published: (2003)
by: Sankaran, Muthulakshmi
Published: (2003)
Impact of Information Communication Technology on Customer Satisfaction in Airline Industry
by: Sankaran, Muthulakshmi
Published: (2003)
by: Sankaran, Muthulakshmi
Published: (2003)
Understanding The Mediating Effect Of Customer Satisfaction On The Relationship Of Salesperson Behavior Performance And Customer Loyalty [HF5415.335. M476 2008 f rb].
by: Wan Omar, Maznah
Published: (2008)
by: Wan Omar, Maznah
Published: (2008)
Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
by: Allahverdi, Shahryar
Published: (2011)
by: Allahverdi, Shahryar
Published: (2011)
The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)
by: Ging, Yong Chung
Published: (2004)
Determinants Of Customer Satisfaction
by: Narayanan, Satya
Published: (2004)
by: Narayanan, Satya
Published: (2004)
The Role Of Integrated Marketing Communication In Malaysian Insurance Industry
by: Lee, Pei Nie
Published: (2005)
by: Lee, Pei Nie
Published: (2005)
Providing An ECRM Framework For Malaysian Retailing Industry Based On Consumer's Perspective
by: Teo, Kok Boon
Published: (2007)
by: Teo, Kok Boon
Published: (2007)
Customer Satisfaction Of Luxury Hotels In Kish Island, Iran
by: Dolati, Somayeh
Published: (2011)
by: Dolati, Somayeh
Published: (2011)
Customer Satisfaction And Loyalty On Factory Automation Product In Malaysia
by: Oo, Bryant Yong Siang
Published: (2009)
by: Oo, Bryant Yong Siang
Published: (2009)
Customer profiling using classification approach for bank telemarketing
by: Palaniappan, Shamala, et al.
Published: (2017)
by: Palaniappan, Shamala, et al.
Published: (2017)
Internet Marketing Development In Malaysia -- A Study Of Malaysian Marketing Managers' Perceptions
by: Teh, Ya Yee
Published: (2008)
by: Teh, Ya Yee
Published: (2008)
Consumer Perceptions Of Web Site Quality: Indicators Of Customer Loyalty Intent
by: Kai, Seah Chong
Published: (2003)
by: Kai, Seah Chong
Published: (2003)
A Study On SMS Reminders And Their Impact On Customer Service Improvement In Malaysia
by: Mok, Meng Hua
Published: (2008)
by: Mok, Meng Hua
Published: (2008)
Modelling A Customer And After Sales Services And Implementing This Model In Irarian Company
by: Ghandchi, Marjan Saradar
Published: (2009)
by: Ghandchi, Marjan Saradar
Published: (2009)
Intention To Purchase Electronic Green Products Amongst Lectures : An Empirical Evidence [HF5413. Q1 2008 f rb].
by: Abdul Qader, Iman Khalid
Published: (2008)
by: Abdul Qader, Iman Khalid
Published: (2008)
A Study Of Brand Loyalty In The Fast Food Industry In Malaysia
by: Kam Tai, Cindy Cheah
Published: (2009)
by: Kam Tai, Cindy Cheah
Published: (2009)
The relationship between attitude, intention and behavior towards mobile advertising amongst undergraduate students
by: Abu Seman, Noor Aslinda
Published: (2018)
by: Abu Seman, Noor Aslinda
Published: (2018)
Effects Of Advertisements On Brand Preferences: Proficiency Analysis Of Telecom Industries In Malaysia
by: Masood, Akbar
Published: (2008)
by: Masood, Akbar
Published: (2008)
Study of Brand Management at Public Bank Berhad
by: Lean, Boon Peng
Published: (2009)
by: Lean, Boon Peng
Published: (2009)
Similar Items
-
The Importance Of Emotional Features In Electronic Customer Relationship Management (E-CRM) System
by: Taher, Parisa
Published: (2007) -
The Customer Relationship Management (CRM) Assessment Of Heitech Padu Berhad
by: Zaharuddin, Mohd Dzulkaedah
Published: (2004) -
The Impact Of Customer Relationship Management (CRM) On Overal Performance Of Financial Instituitions In Malaysia
by: Nourizadeh, Amin
Published: (2009) -
Strategic Framework For Customer Relationship Management (CRM) Implementation By Oman Telecommunication Company (OMANTEL)
by: Ajham Al-Shahri, Amal Ahmed
Published: (2005) -
The Impact Of CRM On Customer Retention In Malaysia
by: Ghahfarokhi, Akbar Dehghani
Published: (2007)