APA (7th ed.) Citation

Goon, T. C. (2005). A Framework for Knowledge-Driven Customer Relationship Management.

Chicago Style (17th ed.) Citation

Goon, Tuck Choy. A Framework for Knowledge-Driven Customer Relationship Management. 2005.

MLA (9th ed.) Citation

Goon, Tuck Choy. A Framework for Knowledge-Driven Customer Relationship Management. 2005.

Warning: These citations may not always be 100% accurate.