New applications for importance-performance analysis (IPA) in higher education: Understanding student satisfaction
Purpose The constantly evolving higher education (HE) sector is creating a need for new business models and tools for evaluating performance. In this paper, an overview of the importance-performance analysis (IPA) model and its applicability as a management tool for assessing student satisfaction i...
| Main Authors: | , , |
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| Format: | Article |
| Published: |
Emerald Publishing Limited
2017
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| Subjects: | |
| Online Access: | http://eprints.intimal.edu.my/969/ |