The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia

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The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia

The purpose of this paper is to examine the impact of Total Quality Management (TQM) practices on customer orientation and learning organisation in Malaysian service sector. This study was based on empirical data collected from a survey of 122 managers of Malaysian service firms. Correlation analysi...

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Bibliographic Details
Main Authors:	Ang, Yueh Sin, Lee, Voon Hsien, Tan, Boon In, Chong, Alain Yee Loong*
Format:	Article
Published:	Inderscience Enterprises Ltd. 2011
Subjects:	HD61 Risk Management
Online Access:	http://eprints.intimal.edu.my/1008/

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