APA (7th ed.) Citation

Ang, Y. S., Lee, V. H., Tan, B. I., & Chong, A. Y. L. (2011). The impact of TQM practices on learning organisation and customer orientation: A survey of small service organisations in Malaysia. Inderscience Enterprises Ltd.

Chicago Style (17th ed.) Citation

Ang, Yueh Sin, Voon Hsien Lee, Boon In Tan, and Alain Yee Loong* Chong. The Impact of TQM Practices on Learning Organisation and Customer Orientation: A Survey of Small Service Organisations in Malaysia. Inderscience Enterprises Ltd, 2011.

MLA (9th ed.) Citation

Ang, Yueh Sin, et al. The Impact of TQM Practices on Learning Organisation and Customer Orientation: A Survey of Small Service Organisations in Malaysia. Inderscience Enterprises Ltd, 2011.