The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach
The aim of the paper is to investigate the role of customer satisfaction as a mediator among perceived value and loyalty in four leading banks of Punjab, Pakistan. The study in nature is descriptive quantitative. The collected data went through exhaustive process of analyses, where reliability test...
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| Format: | Article |
| Language: | English English |
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Asesoria & Tutorias Investigacion Cientifica Educacion
2019
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| Online Access: | http://irep.iium.edu.my/80176/ http://irep.iium.edu.my/80176/1/80176_The%20mediation%20of%20customer%20satisfaction%20in%20the%20relationship_article.pdf http://irep.iium.edu.my/80176/2/80176_The%20mediation%20of%20customer%20satisfaction%20in%20the%20relationship_wos.pdf |
| _version_ | 1848788914247041024 |
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| author | Khan, Muhammad Imran Jan, Muhammad Tahir Aman, Qaiser Faqir., Muhammad Shahid Ali, Rafaqet |
| author_facet | Khan, Muhammad Imran Jan, Muhammad Tahir Aman, Qaiser Faqir., Muhammad Shahid Ali, Rafaqet |
| author_sort | Khan, Muhammad Imran |
| building | IIUM Repository |
| collection | Online Access |
| description | The aim of the paper is to investigate the role of customer satisfaction as a mediator among perceived value and loyalty in four leading banks of Punjab,
Pakistan. The study in nature is descriptive quantitative. The collected data went through exhaustive process of analyses, where reliability tests were
conducts followed by factor analysis and finally a two-stage structural equation modelling. The results reveal reasonably high reliability, six-factor
structure during exploratory factor analysis, and acceptable fit during confirmatory factor analysis and full-fledge structural modelling. |
| first_indexed | 2025-11-14T17:48:23Z |
| format | Article |
| id | iium-80176 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T17:48:23Z |
| publishDate | 2019 |
| publisher | Asesoria & Tutorias Investigacion Cientifica Educacion |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-801762020-09-08T07:21:07Z http://irep.iium.edu.my/80176/ The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach Khan, Muhammad Imran Jan, Muhammad Tahir Aman, Qaiser Faqir., Muhammad Shahid Ali, Rafaqet HG Finance HG4001 Financial management. Business finance. Corporation finance. The aim of the paper is to investigate the role of customer satisfaction as a mediator among perceived value and loyalty in four leading banks of Punjab, Pakistan. The study in nature is descriptive quantitative. The collected data went through exhaustive process of analyses, where reliability tests were conducts followed by factor analysis and finally a two-stage structural equation modelling. The results reveal reasonably high reliability, six-factor structure during exploratory factor analysis, and acceptable fit during confirmatory factor analysis and full-fledge structural modelling. Asesoria & Tutorias Investigacion Cientifica Educacion 2019-03 Article PeerReviewed application/pdf en http://irep.iium.edu.my/80176/1/80176_The%20mediation%20of%20customer%20satisfaction%20in%20the%20relationship_article.pdf application/pdf en http://irep.iium.edu.my/80176/2/80176_The%20mediation%20of%20customer%20satisfaction%20in%20the%20relationship_wos.pdf Khan, Muhammad Imran and Jan, Muhammad Tahir and Aman, Qaiser and Faqir., Muhammad Shahid and Ali, Rafaqet (2019) The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach. Dilemas Contemporaneos-Educacion Politica Y Valores, 6 (SI). pp. 1-17. ISSN 2007-7890 https://search.proquest.com/docview/2245653939?pq-origsite=gscholar&fromopenview=true |
| spellingShingle | HG Finance HG4001 Financial management. Business finance. Corporation finance. Khan, Muhammad Imran Jan, Muhammad Tahir Aman, Qaiser Faqir., Muhammad Shahid Ali, Rafaqet The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach |
| title | The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach |
| title_full | The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach |
| title_fullStr | The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach |
| title_full_unstemmed | The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach |
| title_short | The mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of Pakistan using 2-stage structure equation modelling approach |
| title_sort | mediation of customer satisfaction in the relationship between customer perceived value and loyalty in the banking sector of pakistan using 2-stage structure equation modelling approach |
| topic | HG Finance HG4001 Financial management. Business finance. Corporation finance. |
| url | http://irep.iium.edu.my/80176/ http://irep.iium.edu.my/80176/ http://irep.iium.edu.my/80176/1/80176_The%20mediation%20of%20customer%20satisfaction%20in%20the%20relationship_article.pdf http://irep.iium.edu.my/80176/2/80176_The%20mediation%20of%20customer%20satisfaction%20in%20the%20relationship_wos.pdf |