The relevance of universities Ombudsman framework in Malaysia
Complaint handling metrics have become a vital component of modern education system around the world. In highly educated environments such as universities, conflict appears to be inevitable among stakeholders, i.e. students, staff, and the administration. The uncertainty surrounding the appropriate...
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| Format: | Proceeding Paper |
| Language: | English |
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2019
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| Online Access: | http://irep.iium.edu.my/76086/ http://irep.iium.edu.my/76086/1/76086_THE%20RELEVANCE%20OF%20UNIVERSITIES%20OMBUDSMAN_new.pdf |