Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)

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Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)

This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has...

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Bibliographic Details
Main Authors:	Mohd. Jaya, Silmy Safura, Jamaiudin, Norhaslinda
Format:	Book
Language:	English
Published:	IIUM Press, International Islamic University Malaysia 2017
Subjects:	JF Political institutions (General)
Online Access:	http://irep.iium.edu.my/72516/ http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf

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