Relationship between service quality and customer satisfaction : an empirical study of Islamic Banks in Malaysia

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Relationship between service quality and customer satisfaction : an empirical study of Islamic Banks in Malaysia

Service quality is an important and effective tool for banks to achieve customer satisfaction and earn their loyalty, especially under intense competition. Indeed, there is an strong competition between Islamic banks in Malaysia whereby each practitioner is working hard to satisfy their customers’...

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Bibliographic Details
Main Authors:	Abdul Razak, Dzuljastri, Zakariah, Fodol Mohamed, Jama, Ahmed Abdilahi, Burhan, Ali Ahmad
Format:	Proceeding Paper
Language:	English English
Published:	2018
Subjects:	HG3368 Islamic Banking and Finance
Online Access:	http://irep.iium.edu.my/67848/ http://irep.iium.edu.my/67848/12/67848%20prpgramme%20schedule%20and%20certificate.pdf http://irep.iium.edu.my/67848/1/Latest%2007.09.18%20-%20RELATIONSHIP%20BETWEEN%20SERVICE%20QUALITY%20AND%20CUSTOMER%20SATISFACTION%20%281%29.pdf

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