Constant connectivity and communication stress
The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should att...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Malaysian Institute of Management
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/1/MRR%20Pub.pdf |
| _version_ | 1848786057066184704 |
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| author | Hassan, Arif Ali, Syed Ahmed |
| author_facet | Hassan, Arif Ali, Syed Ahmed |
| author_sort | Hassan, Arif |
| building | IIUM Repository |
| collection | Online Access |
| description | The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should attend to the messages immediately anytime whether on duty or off duty. Such a work norm may result in communication stress. The paper examines some of these issues in Malaysia through a survey that included 260 employees from a variety of industry, organizations, and job levels who volunteered to participate in the study. The findings indicate that the constant connectivity in terms of frequency (Always or Most of the days) is experienced by more than 50% of the employees, though not all messages were urgent yet almost the same number reported responding to the calls immediately. This possibly has contributed to stress as a significant relationship was found between maintaining constant connectivity with work and communication-related stress. However, no significant outcome in terms of job satisfaction, life satisfaction, work climate, and supervisory behavior was found as a result of after work hour connectivity. |
| first_indexed | 2025-11-14T17:02:59Z |
| format | Article |
| id | iium-63580 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T17:02:59Z |
| publishDate | 2017 |
| publisher | Malaysian Institute of Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-635802018-05-17T01:00:22Z http://irep.iium.edu.my/63580/ Constant connectivity and communication stress Hassan, Arif Ali, Syed Ahmed HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management The ever-increasing use of electronic and mobile technology has its positive as well as negative consequences. While the technology has improved the work efficiency and performance, it also has diminished the work and personal life boundaries. There is a growing expectation that employees should attend to the messages immediately anytime whether on duty or off duty. Such a work norm may result in communication stress. The paper examines some of these issues in Malaysia through a survey that included 260 employees from a variety of industry, organizations, and job levels who volunteered to participate in the study. The findings indicate that the constant connectivity in terms of frequency (Always or Most of the days) is experienced by more than 50% of the employees, though not all messages were urgent yet almost the same number reported responding to the calls immediately. This possibly has contributed to stress as a significant relationship was found between maintaining constant connectivity with work and communication-related stress. However, no significant outcome in terms of job satisfaction, life satisfaction, work climate, and supervisory behavior was found as a result of after work hour connectivity. Malaysian Institute of Management 2017 Article PeerReviewed application/pdf en http://irep.iium.edu.my/63580/1/MRR%20Pub.pdf Hassan, Arif and Ali, Syed Ahmed (2017) Constant connectivity and communication stress. Malaysian Management Review, 52 (2). pp. 1-9. ISSN 0025-1348 http://www.mim.org.my/publications/management-review/ |
| spellingShingle | HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management Hassan, Arif Ali, Syed Ahmed Constant connectivity and communication stress |
| title | Constant connectivity and communication stress |
| title_full | Constant connectivity and communication stress |
| title_fullStr | Constant connectivity and communication stress |
| title_full_unstemmed | Constant connectivity and communication stress |
| title_short | Constant connectivity and communication stress |
| title_sort | constant connectivity and communication stress |
| topic | HD28 Management. Industrial Management HF5001 Business. Business Administration HF5546 Office management HF5549 Personnel management |
| url | http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/ http://irep.iium.edu.my/63580/1/MRR%20Pub.pdf |