Important attributes of customer satisfaction in telecom industry: a survey based study

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Important attributes of customer satisfaction in telecom industry: a survey based study

Customer satisfaction has been acknowledged as critical success factors in any organizations. Recent developments in telecom sector shows that communication services providers (CSPs) are engaged in various marketing and survey activities to discover the satisfaction level of their customers. In gene...

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Bibliographic Details
Main Authors:	Khan, Nusratullah, Shah, Asadullah, Akram, Muhammad Usman, Ahmad Khan, Shoab
Format:	Proceeding Paper
Language:	English
Published:	IEEE 2017
Subjects:	T10.5 Communication of technical information
Online Access:	http://irep.iium.edu.my/62533/ http://irep.iium.edu.my/62533/1/62533_Important%20Attributes%20of%20Customer%20Satisfaction.pdf

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