A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education

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A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education

This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor...

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Bibliographic Details
Main Authors:	Jager, Johan W de, Jan, Muhammad Tahir
Format:	Article
Language:	English English
Published:	National Academy of Management 2016
Subjects:	HF5001 Business. Business Administration LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/50836/ http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf

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