A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education
This study focuses on the influence of academic factors, the role of ICT and management on customer satisfaction. The sample of 391 students from two universities in South Africa was chosen random to participate in the study. Exploratory Factor Analysis (EFA) was used followed by Confirmatory Factor...
| Main Authors: | , |
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| Format: | Article |
| Language: | English English |
| Published: |
National Academy of Management
2016
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| Online Access: | http://irep.iium.edu.my/50836/ http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf |
Internet
http://irep.iium.edu.my/50836/http://irep.iium.edu.my/50836/1/A_STRUCTURAL_EQUATION_MODELLING_APPROACH_TO_INVESTIGATING_THE_IMPACT_OF_ACADEMIC%2C_ICT_AND_MANAGEMENT_RELATED_FACTORS_ON_CUSTOMER_SATISFACTION_IN_HIGHER_EDUCATION.pdf
http://irep.iium.edu.my/50836/4/50836-A_structural_equation_modelling_approach_to_investigating_the_impact_of_academic.pdf