Investigating the antecedents of service quality in low cost carriers and budget airlines

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Investigating the antecedents of service quality in low cost carriers and budget airlines

The emergence of low cost carrier (LCC) services has changed the fundamentals of the aviation industry. With cheap flights and no frill services, LCC has attracted and made it possible for many passengers to fly. Due to this new innovation, has service quality differs from the full service airline...

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Bibliographic Details
Main Authors:	Wan Jusoh, Wan Jamaliah, Irwan, Nurul Aflah
Format:	Proceeding Paper
Language:	English English English
Published:	2015
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/48328/ http://irep.iium.edu.my/48328/1/Investigating_the_Antecedents_of_Service_Quality_in_Low_Cost_Carriers_and_Budget_Airlines_-Wan_Jamaliah_-revised-1.docx http://irep.iium.edu.my/48328/3/acceptance_letter_IDR_2015_Chiang_Mai.jpg http://irep.iium.edu.my/48328/4/certificate_of_presentation_IDR2015_Chiang_Mai.jpg

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