Investigating the antecedents of service quality in low cost carriers and budget airlines
The emergence of low cost carrier (LCC) services has changed the fundamentals of the aviation industry. With cheap flights and no frill services, LCC has attracted and made it possible for many passengers to fly. Due to this new innovation, has service quality differs from the full service airline...
| Main Authors: | , |
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| Format: | Proceeding Paper |
| Language: | English English English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/48328/ http://irep.iium.edu.my/48328/1/Investigating_the_Antecedents_of_Service_Quality_in_Low_Cost_Carriers_and_Budget_Airlines_-Wan_Jamaliah_-revised-1.docx http://irep.iium.edu.my/48328/3/acceptance_letter_IDR_2015_Chiang_Mai.jpg http://irep.iium.edu.my/48328/4/certificate_of_presentation_IDR2015_Chiang_Mai.jpg |
Internet
http://irep.iium.edu.my/48328/http://irep.iium.edu.my/48328/1/Investigating_the_Antecedents_of_Service_Quality_in_Low_Cost_Carriers_and_Budget_Airlines_-Wan_Jamaliah_-revised-1.docx
http://irep.iium.edu.my/48328/3/acceptance_letter_IDR_2015_Chiang_Mai.jpg
http://irep.iium.edu.my/48328/4/certificate_of_presentation_IDR2015_Chiang_Mai.jpg