APA (7th ed.) Citation

Chang, E., Hussain, F., & Dillon, T. S. (2005). CCCI metrics for the measurement of quality of e-service. IEEE.

Chicago Style (17th ed.) Citation

Chang, Elizabeth, Farookh Hussain, and Tharam S. Dillon. CCCI Metrics for the Measurement of Quality of E-service. IEEE, 2005.

MLA (9th ed.) Citation

Chang, Elizabeth, et al. CCCI Metrics for the Measurement of Quality of E-service. IEEE, 2005.