CCCI metrics for the measurement of quality of e-service

CCCI metrics for the measurement of quality of e-service

The growing development in web-based trust and reputation systems in the 21st century will have powerful social and economic impact on all business entities, and will make transparent quality assessment and customer assurance realities in the distributed web-based service oriented environments. The...

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Bibliographic Details
Main Authors: Chang, Elizabeth, Hussain, Farookh, Dillon, Tharam S.
Format: Conference Paper
Published: IEEE 2005
Subjects:
service oriented environments
commitment
trust
influence
distributed web-based
web services
correlation
CCCI metrics
reputation
service-oriented
clarity
information systems
Online Access:http://hdl.handle.net/20.500.11937/9831

Internet

http://hdl.handle.net/20.500.11937/9831

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