How does service description contribute to peer-to-peer service satisfaction? Consumer clout matters

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How does service description contribute to peer-to-peer service satisfaction? Consumer clout matters

Purpose: This paper aims to decode how service descriptions contribute to consumer satisfaction in the peer-to-peer service context and how consumer clout interferes with such influence. Based on the expectation–confirmation theory, the authors hypothesise that lowered expectations induced by modest...

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Bibliographic Details
Main Authors:	Zhu, L., Lin, Y., Cheng, Mingming, Cen, J.
Format:	Journal Article
Published:	2025
Online Access:	http://hdl.handle.net/20.500.11937/97444

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