How does service description contribute to peer-to-peer service satisfaction? Consumer clout matters
Purpose: This paper aims to decode how service descriptions contribute to consumer satisfaction in the peer-to-peer service context and how consumer clout interferes with such influence. Based on the expectation–confirmation theory, the authors hypothesise that lowered expectations induced by modest...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
2025
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| Online Access: | http://hdl.handle.net/20.500.11937/97444 |