Demystifying the impact of service climate and internal service quality on
managerial outcomes: Interactive effects of role stressors and managerial
levels

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Demystifying the impact of service climate and internal service quality on managerial outcomes: Interactive effects of role stressors and managerial levels

Past studies show that service climate and internal service quality positively influence managerial well-being and performance, however, they do not explain the socio-psychological mechanism underlying this phenomenon. This study addresses this gap with an integrative conceptual model and a set of t...

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Bibliographic Details
Main Author:	Redden, Fabian Angelo
Format:	Thesis
Published:	Curtin University 2024
Online Access:	http://hdl.handle.net/20.500.11937/95826

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