Demystifying the impact of service climate and internal service quality on managerial outcomes: Interactive effects of role stressors and managerial levels
Past studies show that service climate and internal service quality positively influence managerial well-being and performance, however, they do not explain the socio-psychological mechanism underlying this phenomenon. This study addresses this gap with an integrative conceptual model and a set of t...
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| Format: | Thesis |
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Curtin University
2024
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| Online Access: | http://hdl.handle.net/20.500.11937/95826 |