Demystifying the impact of service climate and internal service quality on managerial outcomes: Interactive effects of role stressors and managerial levels
Past studies show that service climate and internal service quality positively influence managerial well-being and performance, however, they do not explain the socio-psychological mechanism underlying this phenomenon. This study addresses this gap with an integrative conceptual model and a set of t...
| Main Author: | |
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| Format: | Thesis |
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Curtin University
2024
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| Online Access: | http://hdl.handle.net/20.500.11937/95826 |
| _version_ | 1848766051160948736 |
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| author | Redden, Fabian Angelo |
| author_facet | Redden, Fabian Angelo |
| author_sort | Redden, Fabian Angelo |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Past studies show that service climate and internal service quality positively influence managerial well-being and performance, however, they do not explain the socio-psychological mechanism underlying this phenomenon. This study addresses this gap with an integrative conceptual model and a set of testable hypotheses. Specifically, it argues that internal service quality would partially mediate the negative effect of service climate on role stressors and fully mediate its positive effect on managerial well-being. |
| first_indexed | 2025-11-14T11:44:59Z |
| format | Thesis |
| id | curtin-20.500.11937-95826 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:44:59Z |
| publishDate | 2024 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-958262024-09-05T02:16:15Z Demystifying the impact of service climate and internal service quality on managerial outcomes: Interactive effects of role stressors and managerial levels Redden, Fabian Angelo Past studies show that service climate and internal service quality positively influence managerial well-being and performance, however, they do not explain the socio-psychological mechanism underlying this phenomenon. This study addresses this gap with an integrative conceptual model and a set of testable hypotheses. Specifically, it argues that internal service quality would partially mediate the negative effect of service climate on role stressors and fully mediate its positive effect on managerial well-being. 2024 Thesis http://hdl.handle.net/20.500.11937/95826 Curtin University fulltext |
| spellingShingle | Redden, Fabian Angelo Demystifying the impact of service climate and internal service quality on managerial outcomes: Interactive effects of role stressors and managerial levels |
| title | Demystifying the impact of service climate and internal service quality on
managerial outcomes: Interactive effects of role stressors and managerial
levels |
| title_full | Demystifying the impact of service climate and internal service quality on
managerial outcomes: Interactive effects of role stressors and managerial
levels |
| title_fullStr | Demystifying the impact of service climate and internal service quality on
managerial outcomes: Interactive effects of role stressors and managerial
levels |
| title_full_unstemmed | Demystifying the impact of service climate and internal service quality on
managerial outcomes: Interactive effects of role stressors and managerial
levels |
| title_short | Demystifying the impact of service climate and internal service quality on
managerial outcomes: Interactive effects of role stressors and managerial
levels |
| title_sort | demystifying the impact of service climate and internal service quality on
managerial outcomes: interactive effects of role stressors and managerial
levels |
| url | http://hdl.handle.net/20.500.11937/95826 |