The Influence of Cultural Intelligence and Psychological Capital on Service Quality in the Hotel Industry in Sabah
This study conducted in Kota Kinabalu explored the relationship between psychological capital (PsyCap), cultural intelligence (CQ), and service quality (SQ) within the hotel industry. It discovered positive correlations between certain dimensions of Cultural Intelligence (CQ) and psychological capit...
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| Format: | Thesis |
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Curtin University
2024
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| Online Access: | http://hdl.handle.net/20.500.11937/95824 |