Corporate Social Responsibility, Customer Satisfaction and Firm Performance: A Corporate Hypocrisy Perspective

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Corporate Social Responsibility, Customer Satisfaction and Firm Performance: A Corporate Hypocrisy Perspective

This paper draws on recent concerns about firms potentially engaging in hypocritical (or opportunistic) behaviours through the use of corporate social responsibility (CSR), which have been referred to as greenwashing or bluewashing in the extant literature, to investigate the impact of firms’ hypocr...

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Bibliographic Details
Main Authors:	Sharpe, Wen Hua, Sharma, Piyush, Leung, Tak Yan
Format:	Conference Paper
Published:	2024
Online Access:	http://hdl.handle.net/20.500.11937/95565

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