Discrepancy of terminology in BPM-system implementation

Organizations worldwide are investing in BPM-systems and are becoming more prevalent in an attempt to gain better competitive advantage. Despite immense attention in BPM-systems implementation, it has introduced a new problem where terms to describe the implementation phases and activities are incon...

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Bibliographic Details
Main Author: Abdullah, Shima
Other Authors: Piet Kommers
Format: Conference Paper
Published: IADIS press 2010
Subjects:
Online Access:http://hdl.handle.net/20.500.11937/9301