An investigation into the perceived importance of service and facility attributes to hotel satisfaction

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An investigation into the perceived importance of service and facility attributes to hotel satisfaction

In a complex service environment such as the hotel sector, assessing the perceived importance of services and facility attributes provides management with information not only to benchmark their service level provision, but also to retain and increase their customer base. The present study examines...

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Bibliographic Details
Main Authors:	Shanka, Tekle, Taylor, Ruth
Format:	Journal Article
Published:	The Haworth Hospitality Press 2003
Online Access:	http://hdl.handle.net/20.500.11937/91064

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