An investigation into the perceived importance of service and facility attributes to hotel satisfaction
In a complex service environment such as the hotel sector, assessing the perceived importance of services and facility attributes provides management with information not only to benchmark their service level provision, but also to retain and increase their customer base. The present study examines...
| Main Authors: | , |
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| Format: | Journal Article |
| Published: |
The Haworth Hospitality Press
2003
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| Online Access: | http://hdl.handle.net/20.500.11937/91064 |