Shanka, T., & Taylor, R. (2003). An investigation into the perceived importance of service and facility attributes to hotel satisfaction. The Haworth Hospitality Press.
Chicago Style (17th ed.) CitationShanka, Tekle, and Ruth Taylor. An Investigation into the Perceived Importance of Service and Facility Attributes to Hotel Satisfaction. The Haworth Hospitality Press, 2003.
MLA (9th ed.) CitationShanka, Tekle, and Ruth Taylor. An Investigation into the Perceived Importance of Service and Facility Attributes to Hotel Satisfaction. The Haworth Hospitality Press, 2003.
Warning: These citations may not always be 100% accurate.