The social organization of errors and the manifestation of rework: learning from narratives of practice
Despite the considerable amount of research that has examined rework causation in construction, it remains an inherent problem that can potentially result in adverse project outcomes. This situation has arisen as studies have tended to ignore the social organization of errors (i.e. the pattern of re...
| Main Authors: | , |
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| Format: | Journal Article |
| Language: | English |
| Published: |
TAYLOR & FRANCIS LTD
2022
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| Subjects: | |
| Online Access: | http://purl.org/au-research/grants/arc/DP210101281 http://hdl.handle.net/20.500.11937/90137 |
| _version_ | 1848765335157604352 |
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| author | Love, Peter Matthews, Jane |
| author_facet | Love, Peter Matthews, Jane |
| author_sort | Love, Peter |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Despite the considerable amount of research that has examined rework causation in construction, it remains an inherent problem that can potentially result in adverse project outcomes. This situation has arisen as studies have tended to ignore the social organization of errors (i.e. the pattern of relationships and social interactions between and among individuals and teams). Instead, studies have adopted a ‘reductionist view’ of rework causation by identifying its proximal and root causes rather than addressing the conditions resulting in its manifestation. This paper uses a case study approach with a sense-making lens to create a series of narratives of rework events that arose while constructing a transport mega-project. By making sense of the context surrounding the error events, it is revealed rework manifests from failures in ‘negotiated order’ which stems from role ambiguity, misunderstandings, misinterpretations, and break-downs in communications and interactions between people and organizations. As a consequence of these findings, their theoretical and practical implications arising from the research are discussed. |
| first_indexed | 2025-11-14T11:33:37Z |
| format | Journal Article |
| id | curtin-20.500.11937-90137 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:33:37Z |
| publishDate | 2022 |
| publisher | TAYLOR & FRANCIS LTD |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-901372023-11-01T04:10:12Z The social organization of errors and the manifestation of rework: learning from narratives of practice Love, Peter Matthews, Jane Science & Technology Technology Engineering, Industrial Engineering, Manufacturing Operations Research & Management Science Engineering Construction errors negotiated order mega-project social organization rework SAFETY MANAGEMENT MISTAKES FAILURES CULTURE INQUIRY LESSONS MODEL RISK Despite the considerable amount of research that has examined rework causation in construction, it remains an inherent problem that can potentially result in adverse project outcomes. This situation has arisen as studies have tended to ignore the social organization of errors (i.e. the pattern of relationships and social interactions between and among individuals and teams). Instead, studies have adopted a ‘reductionist view’ of rework causation by identifying its proximal and root causes rather than addressing the conditions resulting in its manifestation. This paper uses a case study approach with a sense-making lens to create a series of narratives of rework events that arose while constructing a transport mega-project. By making sense of the context surrounding the error events, it is revealed rework manifests from failures in ‘negotiated order’ which stems from role ambiguity, misunderstandings, misinterpretations, and break-downs in communications and interactions between people and organizations. As a consequence of these findings, their theoretical and practical implications arising from the research are discussed. 2022 Journal Article http://hdl.handle.net/20.500.11937/90137 10.1080/09537287.2022.2117664 English http://purl.org/au-research/grants/arc/DP210101281 TAYLOR & FRANCIS LTD fulltext |
| spellingShingle | Science & Technology Technology Engineering, Industrial Engineering, Manufacturing Operations Research & Management Science Engineering Construction errors negotiated order mega-project social organization rework SAFETY MANAGEMENT MISTAKES FAILURES CULTURE INQUIRY LESSONS MODEL RISK Love, Peter Matthews, Jane The social organization of errors and the manifestation of rework: learning from narratives of practice |
| title | The social organization of errors and the manifestation of rework: learning from narratives of practice |
| title_full | The social organization of errors and the manifestation of rework: learning from narratives of practice |
| title_fullStr | The social organization of errors and the manifestation of rework: learning from narratives of practice |
| title_full_unstemmed | The social organization of errors and the manifestation of rework: learning from narratives of practice |
| title_short | The social organization of errors and the manifestation of rework: learning from narratives of practice |
| title_sort | social organization of errors and the manifestation of rework: learning from narratives of practice |
| topic | Science & Technology Technology Engineering, Industrial Engineering, Manufacturing Operations Research & Management Science Engineering Construction errors negotiated order mega-project social organization rework SAFETY MANAGEMENT MISTAKES FAILURES CULTURE INQUIRY LESSONS MODEL RISK |
| url | http://purl.org/au-research/grants/arc/DP210101281 http://hdl.handle.net/20.500.11937/90137 |