Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia

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Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia

Understanding cultural diversity in service delivery is crucial because different cultures have different traditions in conceptualising service delivery and quality. By employing interviews with 31 tourists, employees, and employers of serviced apartments in Western Australia (WA), this qualitative...

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Bibliographic Details
Main Author:	Suwarto, Titania
Format:	Thesis
Published:	Curtin University 2022
Online Access:	http://hdl.handle.net/20.500.11937/89836

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