Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia
Understanding cultural diversity in service delivery is crucial because different cultures have different traditions in conceptualising service delivery and quality. By employing interviews with 31 tourists, employees, and employers of serviced apartments in Western Australia (WA), this qualitative...
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| Format: | Thesis |
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Curtin University
2022
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| Online Access: | http://hdl.handle.net/20.500.11937/89836 |