Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia
Understanding cultural diversity in service delivery is crucial because different cultures have different traditions in conceptualising service delivery and quality. By employing interviews with 31 tourists, employees, and employers of serviced apartments in Western Australia (WA), this qualitative...
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| Format: | Thesis |
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Curtin University
2022
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| Online Access: | http://hdl.handle.net/20.500.11937/89836 |
| _version_ | 1848765292110413824 |
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| author | Suwarto, Titania |
| author_facet | Suwarto, Titania |
| author_sort | Suwarto, Titania |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Understanding cultural diversity in service delivery is crucial because different cultures have different traditions in conceptualising service delivery and quality. By employing interviews with 31 tourists, employees, and employers of serviced apartments in Western Australia (WA), this qualitative study finds that the cultural background of non-English speaking background front-desk staff might influence the essential attributes of front-desk services delivery, particularly attitude/ personality, communication skill, knowledge, experience, and understanding. |
| first_indexed | 2025-11-14T11:32:56Z |
| format | Thesis |
| id | curtin-20.500.11937-89836 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:32:56Z |
| publishDate | 2022 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-898362025-01-15T04:29:48Z Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia Suwarto, Titania Understanding cultural diversity in service delivery is crucial because different cultures have different traditions in conceptualising service delivery and quality. By employing interviews with 31 tourists, employees, and employers of serviced apartments in Western Australia (WA), this qualitative study finds that the cultural background of non-English speaking background front-desk staff might influence the essential attributes of front-desk services delivery, particularly attitude/ personality, communication skill, knowledge, experience, and understanding. 2022 Thesis http://hdl.handle.net/20.500.11937/89836 Curtin University fulltext |
| spellingShingle | Suwarto, Titania Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia |
| title | Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia |
| title_full | Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia |
| title_fullStr | Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia |
| title_full_unstemmed | Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia |
| title_short | Non-English Speaking Background Effects on Hospitality Front Desk Services: A Case Perspective from Western Australia |
| title_sort | non-english speaking background effects on hospitality front desk services: a case perspective from western australia |
| url | http://hdl.handle.net/20.500.11937/89836 |