Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE
This paper uses an in-depth qualitative case study of a family-owned emerging market multinational enterprise (EMMNE), specializing in digital and electronic media, to explore how EMMNEs can potentially leverage their technological, cultural, and relational capabilities to deliver superior business...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Published: |
Elsevier
2022
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| Online Access: | http://hdl.handle.net/20.500.11937/88677 |
| _version_ | 1848765060553375744 |
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| author | Malik, Ashish Sharma, Piyush Kingshott, Russel Laker, Benjamin |
| author_facet | Malik, Ashish Sharma, Piyush Kingshott, Russel Laker, Benjamin |
| author_sort | Malik, Ashish |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This paper uses an in-depth qualitative case study of a family-owned emerging market multinational enterprise (EMMNE), specializing in digital and electronic media, to explore how EMMNEs can potentially leverage their technological, cultural, and relational capabilities to deliver superior business and relationship quality outcomes for its clients. An in-depth analysis reveals how this EMMNE transformed its business model. Furthermore, building on a firm’s resource-based view (RBV), specifically, dynamic capabilities, this research examines how this EMMNE leveraged its cultural and relational capabilities and created a social and values-based context through HRM practices suited for its contextual conditions. Such a context and organizational capabilities collectively enabled business model innovation to deliver sustained value to its clients domestically and in other emerging markets. We discuss our findings and conclude with implications for theory and practice. |
| first_indexed | 2025-11-14T11:29:15Z |
| format | Journal Article |
| id | curtin-20.500.11937-88677 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:29:15Z |
| publishDate | 2022 |
| publisher | Elsevier |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-886772022-06-16T05:44:37Z Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE Malik, Ashish Sharma, Piyush Kingshott, Russel Laker, Benjamin This paper uses an in-depth qualitative case study of a family-owned emerging market multinational enterprise (EMMNE), specializing in digital and electronic media, to explore how EMMNEs can potentially leverage their technological, cultural, and relational capabilities to deliver superior business and relationship quality outcomes for its clients. An in-depth analysis reveals how this EMMNE transformed its business model. Furthermore, building on a firm’s resource-based view (RBV), specifically, dynamic capabilities, this research examines how this EMMNE leveraged its cultural and relational capabilities and created a social and values-based context through HRM practices suited for its contextual conditions. Such a context and organizational capabilities collectively enabled business model innovation to deliver sustained value to its clients domestically and in other emerging markets. We discuss our findings and conclude with implications for theory and practice. 2022 Journal Article http://hdl.handle.net/20.500.11937/88677 Elsevier restricted |
| spellingShingle | Malik, Ashish Sharma, Piyush Kingshott, Russel Laker, Benjamin Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE |
| title | Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE |
| title_full | Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE |
| title_fullStr | Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE |
| title_full_unstemmed | Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE |
| title_short | Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE |
| title_sort | leveraging cultural and relational capabilities for business model innovation: the case of a digital media emmne |
| url | http://hdl.handle.net/20.500.11937/88677 |