APA (7th ed.) Citation

Sharma, P., & Marshall, R. (2005). Investigating Individual Differences in Customer Complaint Behavior: Towards a Comprehensive Conceptual Framework.

Chicago Style (17th ed.) Citation

Sharma, Piyush, and R. Marshall. Investigating Individual Differences in Customer Complaint Behavior: Towards a Comprehensive Conceptual Framework. 2005.

MLA (9th ed.) Citation

Sharma, Piyush, and R. Marshall. Investigating Individual Differences in Customer Complaint Behavior: Towards a Comprehensive Conceptual Framework. 2005.

Warning: These citations may not always be 100% accurate.