Call centres, quality of work life and HRM practices

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Call centres, quality of work life and HRM practices

Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in-house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This paper report...

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Bibliographic Details
Main Authors:	Connell, Julia, Hannif, Z.
Format:	Journal Article
Published:	Emerald Group Publishing Limited 2009
Subjects:	Job satisfaction Call centres Australia Human resource management
Online Access:	http://hdl.handle.net/20.500.11937/8768

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