Call centres, quality of work life and HRM practices
Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in-house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This paper report...
| Main Authors: | , |
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| Format: | Journal Article |
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Emerald Group Publishing Limited
2009
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/8768 |