APA (7th ed.) Citation

Connell, J., & Hannif, Z. (2009). Call centres, quality of work life and HRM practices. Emerald Group Publishing Limited.

Chicago Style (17th ed.) Citation

Connell, Julia, and Z. Hannif. Call Centres, Quality of Work Life and HRM Practices. Emerald Group Publishing Limited, 2009.

MLA (9th ed.) Citation

Connell, Julia, and Z. Hannif. Call Centres, Quality of Work Life and HRM Practices. Emerald Group Publishing Limited, 2009.

Warning: These citations may not always be 100% accurate.