A comparative study of benefits realisation and change management using Enterprise Resource Planning Technology (SAP) in utility enterprises in Western Australia

This research looks at the application of an ERP technology (SAP) in utilities in Western Australia and undertakes a comparative study of Benefit Realisation and Change Management. It clearly shows that involving people in the change is a critical success factor for any ERP implementation. The resea...

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Bibliographic Details
Main Author: Blick, Graham Anthony Baylis
Format: Thesis
Language:English
Published: Curtin University 2014
Online Access:http://hdl.handle.net/20.500.11937/848