How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions

QR Code

How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions

Bibliographic Details
Main Author:	Sharma, Piyush
Format:	Conference Paper
Published:	2011
Online Access:	http://hdl.handle.net/20.500.11937/81931

Similar Items

Offshore Outsourcing of Customer Services - Boon or Bane?
by: Sharma, Piyush
Published: (2012)

Offshore outsourcing of customer services: What do the consumers think?
by: Sharma, Piyush
Published: (2011)

Understanding Consumer Reactions to Offshore Outsourcing of Customer Services
by: Sharma, Piyush, et al.
Published: (2009)

Understanding Consumer Reactions to Offshore Outsourcing of Customer Services
by: Sharma, Piyush, et al.
Published: (2008)

Understanding Consumer Reactions to Offshore Outsourcing of Customer Services
by: Sharma, Piyush, et al.
Published: (2006)

Offshore Outsourcing of Customer Services and Consumer Behavior: Towards A Comprehensive Conceptual Framework
by: Sharma, Piyush, et al.
Published: (2015)

Exploring customer reactions to offshore call centers: toward a comprehensive conceptualframework
by: Sharma, Piyush, et al.
Published: (2009)

Outsourcing and Customer Service
by: Zhexengaliyeva, Zaura
Published: (2014)

Exploring Customers’ Zone of Tolerance for Professional Services Firms
by: Sharma, Piyush, et al.
Published: (2014)

Effects of Outsourcing Food and Beverage Functions on Customers' Perceptions of Hotels' Service Quality in Dubai
by: Valeva, Yana Ilieva
Published: (2010)

Does the outsourcing strategy to offshore UK call centres affect customer satisfaction and loyalty of UK student consumers?
by: Sandhu, Gurjeven
Published: (2007)

Exploring customers’ zone of tolerance for B2B professional service quality
by: Ho, A., et al.
Published: (2015)

Customer Relationship Management
by: Sharma, Piyush
Published: (2018)

Why dissatisfied customers still desire long-term relationships
by: Batt, Peter
Published: (2001)

Relative long-term survival in out-of-hospital cardiac arrest: Is it really improving?
by: Majewski, David, et al.
Published: (2020)

Important Factors for Developing and Establishing ‘Long-term Relationships’ with the Customers/Clients
by: Visaria, Rachit
Published: (2010)

Implications of Outsourcing - Investigating the Nature of Quality of Service Provided by an Offshore Outsourcee
by: Zu, Hongli
Published: (2008)

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers
by: Hsieh, J.P., et al.
Published: (2013)

Offshore Accounting Outsourcing Wave: China's Role and Response
by: Song, Yaqin
Published: (2013)

Development of offshore outsourcing industry and its influences on training and development- exploring China and Malaysia's experience
by: Chong, Soon Meng *
Published: (2011)

A study of relationship between customer and supplier in cutlery outsourcing
by: Qu, Xinna
Published: (2007)

Moderating Role of Service Separation on Customer-Firm Relationships
by: Alhathal, F., et al.
Published: (2017)

Offshore Business Processing Outsourcing by Australian Enterprises to Service Providers Located in India
by: Penter, Kevan John
Published: (2018)

Opaque indifference, trust and service provider success in offshore business process outsourcing
by: Wreford, John, et al.
Published: (2011)

Limitations and Measures in Outsourcing Projects to Geographically Distributed Offshore Teams
by: Akhbar, R., et al.
Published: (2010)

Effect of ar-Rahnu relationship value on long-term relationship between customer and institutions
by: Rafidah Mohd Azli,, et al.
Published: (2017)

COST AND CUSTOMERS DEMAND DURING OUTSOURCING BETWEEN EUROPEAN AND CHINESE COMPANIES
by: YAO, Shengtai
Published: (2006)

Exploring supply chain deception, sustainability, and customer perceptions
by: Hammadi, Adil, et al.
Published: (2018)

Customer engagement and relationships in multi-actor service ecosystems
by: Sharma, Piyush, et al.
Published: (2020)

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
by: Fatima, J., et al.
Published: (2020)

Identifying the ‘Hidden costs’ associated with service offshoring: The implications for customer service through practical application.
by: Gandhi, Dilesh
Published: (2015)

Customer service personnel’s perceptions of customers: The case of a telecommunications firm
by: Ernest Cyril, de Run, et al.
Published: (2007)

To do or not to do? Exploring the focal role of affective well‐being in customer participation
by: Asokan, Aswathy, et al.
Published: (2019)

Managing customer relationships in the emerging markets - guanxi as a driver of Chinese customer loyalty
by: Lee, L., et al.
Published: (2017)

Exploring customer service experience equity on the customers’ behavioral intention in tourism industry
by: Hashim, Nurhazirah, et al.
Published: (2014)

Customer expectations from luxury services: towards a conceptual framework
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)

Customer Expectations From Luxury Services – A Zone of Tolerance Perspective
by: Sharma, Piyush, et al.
Published: (2024)

The impact of service quality on customer satisfaction, a study on Tanjung Offshore Services / Alia Zafira Saleh
by: Saleh, Alia Zafira
Published: (2007)

Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective
by: Alhathal, F., et al.
Published: (2018)

Customer Journey - How can customer journey be improved in the airline industry
by: Maniar, Rohen
Published: (2017)