How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions

How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions

Bibliographic Details
Main Author: Sharma, Piyush
Format: Conference Paper
Published: 2011
Online Access:http://hdl.handle.net/20.500.11937/81931

Internet

http://hdl.handle.net/20.500.11937/81931

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